Privacy Policy & Terms of Use

Privacy Policy

Sound Haven ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, and manage your personal information.

Information We Collect

We may collect the following types of personal information:

Name, date of birth, email address, and phone number submitted via our contact or application forms
NDIS participant number, plan details, and support coordinator contact information
Disability, medical, and access requirement information shared for the purpose of program enrolment
Communication history, including emails and enquiries
General website usage data via analytics tools (non-identifying)

We collect sensitive health and disability information only where voluntarily provided in the context of enrolment or service delivery, and treat it with the highest level of confidentiality.

How We Use Your Information

We use collected information to:

Respond to enquiries and facilitate program enrolment
Coordinate with NDIS support coordinators and plan managers
Deliver, personalise, and improve our programs and services
Comply with our obligations as an NDIS provider
Send relevant communications (you may opt out at any time)
Maintain records as required by law or NDIS practice standards

We do not sell, rent, or trade your personal information. We may share information with:

NDIS support coordinators, plan managers, or other providers — only with your explicit consent
Service providers assisting in our operations, bound by confidentiality obligations
Regulatory bodies, the NDIA, or law enforcement where required by law

Your Rights & Data Retention

You have the right to access, correct, or request deletion of your personal information at any time. Contact us at soundhavenau@gmail.com. We retain personal information only as long as necessary for the purposes collected or as required by law.

Terms of Use

By accessing or using soundhavenau.com and our services, you agree to be bound by these Terms. Please read them carefully.

Our Services

Sound Haven provides music-based capacity building programs for NDIS participants. Our programs are not a substitute for medical, therapeutic, or clinical services. We are not registered music therapists.

Program availability is subject to intake rounds and may change without notice
Pricing is confirmed at the time of enrolment
NDIS funding suitability must be confirmed with your support coordinator prior to enrolment
All participants must hold an active NDIS plan with appropriate Capacity Building funding at the time of enrolment
A place is not confirmed until required documentation has been verified and a consultation call completed

Acceptable Use

Do not use the website for any unlawful, fraudulent, or harmful purpose
Do not submit false or misleading information in any form or communication
Do not attempt to gain unauthorised access to our systems
Do not reproduce or commercially exploit any content without written permission

Limitation of Liability

To the fullest extent permitted by Australian law, Sound Haven excludes all liability for any loss or damage arising from use of this website or our services. Nothing in these terms limits your rights under the Australian Consumer Law.

Intellectual Property

All content on this website is the property of Sound Haven and is protected by Australian copyright law. Unauthorised reproduction or distribution is prohibited.

Governing Law

These terms are governed by the laws of Victoria, Australia. Disputes are subject to the exclusive jurisdiction of the courts of Victoria.

Changes

We may update these documents at any time. Changes are posted here with an updated date. Continued use of our website constitutes acceptance.

Contact Us

Sound Haven
Melbourne, VIC, Australia
soundhavenau@gmail.com
soundhavenau.com